topic Re: MOVING HOME ISSUE in Account & Billing

MOVING HOME ISSUE

FG5 — Sat, 19 Oct 2024 15:00:35 GMT

Hello! i have tried to uodate my address and every ime that i click on the "moving home" option they redirect me to a page that says " You've booked your home move" (but i didnt) and when i click on track my order it shows that i have nohing booked. (which is obvious as i havent had the option to write my new address. im getting crazy wih this. tried with all the option and still theres not even a number to call

Re: MOVING HOME ISSUE

Daniel0210 — Sat, 19 Oct 2024 15:03:44 GMT

@FG5
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: MOVING HOME ISSUE

FG5 — Sat, 19 Oct 2024 15:50:45 GMT

Its all set now. Thank you for your help!

Re: MOVING HOME ISSUE

KLC1 — Wed, 03 Sep 2025 15:03:51 GMT

Mine is doing the same so I cannot see what's available in the area I'm moving to