topic Change email address for newsletters in Account & Billing

Change email address for newsletters

Blewis — Sat, 19 Oct 2024 12:40:17 GMT

I recently changed the email address for my Sky TV account which all works fine but I am still getting all of my Sky newsletters to my old email address. How do I change this?

Re: Change email address for newsletters

caesarome — Sat, 19 Oct 2024 12:52:42 GMT

@Blewis

Have you checked via your account here as my email address is actually shown twice one under just email and the other under household email:

https://www.sky.com/myaccount/my-details

If you have and it is correct then do you have access to your account old email address so that you can forward all emails from Sky to your new address ?

Re: Change email address for newsletters

Blewis — Sat, 19 Oct 2024 13:48:38 GMT

@caesarome

Yes I have checked the emails in my account. There is only my new email address listed.

I can still access my old email but I have been told it is going to be deleted soon, so forwarding is not a solution.

Re: Change email address for newsletters

Blewis — Fri, 25 Oct 2024 12:05:37 GMT

Anyone else have any suggestions on how I can resolve this with Sky??

Re: Change email address for newsletters

Xorro2k — Wed, 30 Oct 2024 12:10:00 GMT

I'm in exactly the same position, Virgin are going to close my email account soon and I'm receiving personalised newsletters there from Sky, but this isn't the email address on my account.

Re: Change email address for newsletters

Xorro2k — Wed, 30 Oct 2024 12:34:57 GMT

I've found it!

Go to your Sky Q box (assuming that's what you have), press the Home button and scroll down to the bottom and select My Sky. On the second line 'Manage my account', scroll across and select My Details, you'll get a blue screen with 3 boxes, the first of which is the email address which you can edit.

Goodness knows why this option is hidden away on the Sky box and not available via the Sky app or website...

Re: Change email address for newsletters

Blewis — Wed, 30 Oct 2024 17:31:35 GMT

Tried that and the email address on the SkyQ box is my new email address which I already changed via the website.

If I can't get this resolved soon then there'll be no point as my virgin email is being deleted within the next 2 weeks.