topic Re: Billing issue in Account & Billing

Billing issue

Jemma3490 — Fri, 18 Oct 2024 19:44:11 GMT

I changed my billing date and now I'm being charged double my bill even though my billing date is still within this month, why?

Mark39 — Fri, 18 Oct 2024 19:44:54 GMT

What are the dates you're being billed for?

Jemma3490 — Fri, 18 Oct 2024 20:01:23 GMT

7th and I changed it to the 28th

Mark39 — Fri, 18 Oct 2024 20:33:41 GMT

I mean the dates you're being charged for in your bill. Posting a picture may help (make sure it doesn't include your Sky account number).

PandJ2020 — Fri, 18 Oct 2024 21:12:44 GMT

Changing the date doesn't just change the date - it completely recalculates and may go up or down for the next bill.

lettice — Sat, 19 Oct 2024 05:55:41 GMT

On your MySky account, have you checked your future bills?

It maybe just the first month it is showing the two bill dates, one still due and the next for the future month.

From the next months it should show just the one.