topic Re: Credit refund in Account & Billing

Credit refund

Ezepc — Fri, 18 Oct 2024 21:45:45 GMT

Hello, I paid my sky bill with my debit card by accident before the direct debit was taken and now there's a £136.00 credit on my account.

Would it be possible to refund this please. There's no need for me to be in credit.

Thanks

Sam

Re: Credit refund

caesarome — Sat, 19 Oct 2024 04:38:48 GMT

@Ezepc

As you have a direct debit set up you should never need to make a manual payment as you have done. To get the payment you made returned your post has been escalated to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Credit refund

Ezepc — Sat, 19 Oct 2024 05:48:42 GMT

Brilliant thank you very much

Re: Credit refund

Mr+Flibbles+86 — Sat, 19 Oct 2024 07:59:48 GMT

Thanks for escalating this. We’ve sent an invite to @Ezepc to chat.