topic Re: Refund in Account & Billing

Refund

Dan1010101010 — Wed, 09 Oct 2024 10:47:47 GMT

I left Sky TV over 2 years ago. I've just had an email today to advise me that even though I had Sports HD add-on for free, they accidently charged me so will be sending me a refund via Natwest Payit services.

Is this genuine?

Re: Refund

MarkGoldsmith — Wed, 09 Oct 2024 10:49:45 GMT

I believe that is likely to be genuine.

Re: Refund

SKY1992bf — Wed, 09 Oct 2024 10:51:19 GMT

@Dan1010101010 Yes this has been confirmed as genuine by sky

Re: Refund

gmw34 — Wed, 09 Oct 2024 13:05:18 GMT

I've received the same email, was wondering if it was genuine too.

Re: Refund

caesarome — Wed, 09 Oct 2024 15:09:23 GMT

It is definitely a legit email as you are owed money from Sky @gmw34 .

Re: Refund

Ballyh — Thu, 10 Oct 2024 15:15:23 GMT

Was it genuine as I got the same email.

Re: Refund

SKY1992bf — Thu, 10 Oct 2024 15:18:45 GMT

@Ballyh Yes sky has confirmed it is 100% genuine sky owe you money

Re: Refund

Dan1010101010 — Thu, 10 Oct 2024 15:21:41 GMT

I just spoke to Sky, they confirmed it was genuine. They confirmed the amount as well so it was obviously showing on my closed account.

Re: Refund

gmw34 — Thu, 10 Oct 2024 15:28:56 GMT

That's brilliant, nice little bonus then. Not heard anything since the email yesterday though.

Re: Refund

Dan1010101010 — Thu, 10 Oct 2024 15:37:42 GMT

I just had the follow up email with the link to claim it about an hour ago. Hope you're not waiting too long.

Re: Refund

Ballyh — Thu, 10 Oct 2024 17:22:20 GMT

Yep, it worked 🙂

(after a quick call to Sky as I was still dubious!)

They confirmed I was owed the same amount as stated in the email.

Re: Refund

TheCatsDad — Thu, 17 Oct 2024 21:04:13 GMT

Does anyone know how long it takes to get the follow up email from Natwest Payit? It's been over a week since I got the original email from Sky which said I'd shortly receive an email from Natwest.

Re: Refund

caesarome — Thu, 17 Oct 2024 21:10:10 GMT

@TheCatsDad

Have you checked your trash/junk/spam folders for the email ?

Re: Refund

Dan1010101010 — Thu, 17 Oct 2024 21:09:19 GMT

I had mine the following day.

Re: Refund

TheCatsDad — Thu, 17 Oct 2024 21:22:11 GMT

Yes, I've checked everything. From that day onwards

Re: Refund

Dan1010101010 — Thu, 17 Oct 2024 21:24:48 GMT

I had my refund message 24 hours later. If it's been a few days, I'd suggest you give them a ring. I believe they can take bank details and set up a direct debit refund, but this take longer.

Re: Refund

TheCatsDad — Thu, 17 Oct 2024 21:27:02 GMT

Thank you, I'll ring them tomorrow.

Re: Refund

Dan1010101010 — Thu, 17 Oct 2024 21:31:37 GMT

Hope they get it sorted for you.

Re: Refund

gmw34 — Fri, 18 Oct 2024 06:42:46 GMT

It's been over a week since I received the same email.

Let me know what they say if you ring them please.

Re: Refund

TheCatsDad — Fri, 18 Oct 2024 10:30:32 GMT

@gmw34 I just rang Sky and they told me they've credited my November bill which is actually fine by me. I do think they had tried ringing me a few times and gave up because I don't answer calls if I don't recognise the number.

It was quite a positive call because I ended up switching my broadband back to Sky and renegotiated my Sky TV package and I'll be £53 a month better off. 😁