topic Re: cancelling from abroad in Account & Billing

cancelling from abroad

Loz87 — Fri, 18 Oct 2024 14:10:54 GMT

i have been trying to cancel my sky tv for around two weeks as i have moved abroad to study. I got through on the chat eventually with someone but as soon as i got to the part where they were asking security questions to confirm the cancellation, the website crashed and there was a 'technical difficulties' message. when i logged back in the next day the chat was not on my messages page and the chat option has been gone ever since. ive had no emails to confirm the cancellation, and i cant call due to being in another country and time zone. Can someone from sky please let me know how to do this if the chat is no longer available?

thanks

Re: cancelling from abroad

caesarome — Fri, 18 Oct 2024 14:59:11 GMT

I'm not sure if it is possible to do it via it but have you tried social media via the links at the bottom of the page or something like Facebook messenger ?

Re: cancelling from abroad

Daniel0210 — Fri, 18 Oct 2024 15:04:12 GMT

@Loz87

If you are cancelling Sky Q you'll have to enlist family or friends in the UK to package the loaned equipment up to return it on your behalf. They'll need to retain proof of posting indefinitely.

In hindsight it would have been much better to do all this before you moved away.

Re: cancelling from abroad

Loz87 — Fri, 18 Oct 2024 15:14:19 GMT

i wil try this thanks!