topic Re: Closed account in Account & Billing

Closed account

sz7lvia — Fri, 18 Oct 2024 14:58:36 GMT

Hi,

My account was closed on July. At the beginning of August I returned all the equipments to Sky.

They keep sending me e-mails and msg-s that I have to return it and if not I have to pay penalty fees.

About a month ago I chatted on Sky website and they told me, yes they see that I returned everything and I won't get any e-mail about returning.

What can I do to close the issue.

Best,

Sz7lva

Re: Closed account

caesarome — Fri, 18 Oct 2024 15:00:17 GMT

@sz7lvia

Have you still got the proof of posting from when you returned the equipment ?

Re: Closed account

sz7lvia — Fri, 18 Oct 2024 15:08:21 GMT

Sure, I have the post office tracking number.

Re: Closed account

caesarome — Fri, 18 Oct 2024 15:10:17 GMT

@sz7lvia

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Closed account

Mr+Flibbles+86 — Sat, 19 Oct 2024 07:42:00 GMT

Thanks for escalating this. We’ve sent an invite to @sz7lvia to chat.

Re: Closed account

sz7lvia — Sat, 19 Oct 2024 12:29:24 GMT

Hi,

Thank you for your help. Hope case solved and closed.

Best and have a nice day.