topic Re: Over charged in Account & Billing

Over charged

AndyFiore — Fri, 18 Oct 2024 12:04:53 GMT

My broadband contract ended on 4th October but sky billed me to 17th October in error.

Re: Over charged

Daniel0210 — Fri, 18 Oct 2024 12:08:40 GMT

@AndyFiore
Did you actually cancel? Your discounts end after a set period. Your contract ends when you cancel it. You carry on paying through the 14 day notice period.

Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. If your payment method has been cancelled Sky will have to manually raise a cheque and post it to you so it’ll take longer.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Over charged

caesarome — Fri, 18 Oct 2024 12:07:29 GMT

It is unlikely to be an error as billing continues as normal if you have given notice to cancel or are in the process of transfering to another provider. If you have now left you should see a credit on your account for this overpayment so do you see this ?

Re: Over charged

AndyFiore — Fri, 18 Oct 2024 12:20:18 GMT

Yes and I've returned their router with Royal Mail proof.

I would appreciate your help with a refund please.

Thanks in advance,

Andy

Re: Over charged

Daniel0210 — Fri, 18 Oct 2024 12:22:44 GMT

@AndyFiore wrote:

sky billed me to 17th October in error.

@AndyFiore

As you have said you've been charged until yesterday can you confirm

your service has been disconnected
the overpayment is showing as a credit in your Sky account

Re: Over charged

caesarome — Fri, 18 Oct 2024 12:23:25 GMT

So to confirm you have left and you are seeing a credit on your account ?

Make sure you keep the proof of posting for returning the router.