topic Re: Manage sky mobile in Account & Billing

Manage sky mobile

Haileyjjones24 — Fri, 18 Oct 2024 09:26:17 GMT

Hi I have had my sky account for 9 years but sky mobile has disappeared from my account and I'm unable to login manage my phone contact I have tried everything email and bank details are all the same

Re: Manage sky mobile

Tom-W19 — Fri, 18 Oct 2024 10:31:24 GMT

Hi @Haileyjjones24

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Manage sky mobile

Lisa-P1987 — Sun, 20 Oct 2024 10:13:05 GMT

We are still looking to help you Haileyjjones24 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Hi can this please be resculated Re: Manage sky mobile

Haileyjjones24 — Sun, 20 Oct 2024 10:33:45 GMT

Hi can this please be re escalated I still have no access

Re: Hi can this please be resculated Re: Manage sky mobile

Daniel0210 — Sun, 20 Oct 2024 10:35:59 GMT

@Haileyjjones24

If we re-escalate this are you going to be able to participate fully?