topic Re: Refund in Account & Billing

Refund

Dgos — Fri, 18 Oct 2024 06:16:10 GMT

I'm over 400 in credit due to compensation in broadband account. I'd like this to be paid in to my bank. Not as credit as I only pay 20 per month how do I g abut this?

Re: Refund

lettice — Fri, 18 Oct 2024 06:22:22 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Refund

Addie15 — Fri, 18 Oct 2024 08:01:05 GMT

Hi there! Thank you for escalating it. However, if this is regarding automatic compensation, it is not refundable, and as such, it shall remain as credit on the account. Thank you.

Re: Refund

Wendy-22- — Fri, 07 Feb 2025 09:52:44 GMT

It should be refundable as it's compensation, this is information supplied by ofcom, all compensation can be refunded to you because its compensation.

Re: Refund

MarkGoldsmith — Fri, 07 Feb 2025 09:55:06 GMT

@Wendy-22- wrote:
It should be refundable as it's compensation, this is information supplied by ofcom, all compensation can be refunded to you because its compensation.

Not quite true. It has to be agreed with your provider that they are willing to do a refund for the automatic compensation which they don't have to do. The minimum they need to do is to offer it as an account credit.