topic Re: Reinstating my account in Account & Billing

Reinstating my account

duggie83 — Thu, 17 Oct 2024 20:38:50 GMT

I am trying to reinstate my account but finding it hard to contact someone to help with this, everytime I call I get the automated service which doesn't connect me and cant seem to find an email address to get in touch, any help appreciated.

Re: Reinstating my account

caesarome — Thu, 17 Oct 2024 20:40:59 GMT

@duggie83

Have your services been restricted due to non payment of a bill or are you trying to return to Sky after previously cancelling and leaving ?

Re: Reinstating my account

duggie83 — Thu, 17 Oct 2024 20:45:45 GMT

@caesarome It was due to late payment which has since been paid, have done what was asked in paying bill and setting up payment, but its still showing as restricted, I have called a few times but only get automated service which then cuts me off, cant see an email address or live chat to contact, thanks in advance for any help.

Re: Reinstating my account

caesarome — Thu, 17 Oct 2024 20:46:57 GMT

When did you make this payment and how late were you in paying this bill ?

Re: Reinstating my account

duggie83 — Thu, 17 Oct 2024 20:53:20 GMT

@caesarome Paid in the last couple of days and probably about a month late.

Re: Reinstating my account

caesarome — Thu, 17 Oct 2024 21:01:16 GMT

If you you were a month late you will also have to manually pay the next bill as well before your services will be reinstated. The reason being when a bill isn't paid then the automatic payment method (card payment/direct debit) has to be setup again so Sky can not take this next payment as this is not in place.

Re: Reinstating my account

duggie83 — Thu, 17 Oct 2024 21:14:04 GMT

@caesarome ok thanks for advising this, how would I do this if my account is now showing zero and nothing to pay on this, do you have any details of how I can speak with a sky employee through the community about getting this sorted.

Re: Reinstating my account

caesarome — Thu, 17 Oct 2024 21:27:13 GMT

There is nobody here that you can talk to so you could try to see if you can get through via the phone:

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.