topic Re: Bills in Account & Billing

Bills

Lauren19931 — Thu, 17 Oct 2024 17:23:43 GMT

I'm due a payment on the 20th but I don't get paid until the 11th of november

Re: Bills

Daniel0210 — Thu, 17 Oct 2024 17:29:16 GMT

@Lauren19931
This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Bills

caesarome — Thu, 17 Oct 2024 18:17:10 GMT

@Lauren19931 wrote:
I'm due a payment on the 20th but I don't get paid until the 11th of november

If the bill isn't paid then the chances are your services will be restricted until it has been so should this happen you will need to pay what you owe, plus the next bill if you are 2 weeks late in paying it and you would also need to set up or to set it up again your monthly payment method.

e: Bills

Lauren19931 — Thu, 17 Oct 2024 18:25:15 GMT

I have only had sky put in today and I'm due a nil on the 20th of October

Re: e: Bills

caesarome — Thu, 17 Oct 2024 18:29:12 GMT

The same applies, if the bill isn't paid then the services will be restricted.