topic Restricted services in Account & Billing

Restricted services

Lisa238 — Thu, 17 Oct 2024 15:19:26 GMT

My Sky account is coming up as restricted services. Can't access to upgrade my phone. When clicked on reinstate services it says everything is fine. Have also spoken to Sky and they can't see anything on my account that would restrict the services. Any idea what I should be doing. It's doing my head in now.
thank you

Re: Restricted services

caesarome — Thu, 17 Oct 2024 15:21:55 GMT

@Lisa238

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Restricted services

Addie15 — Thu, 17 Oct 2024 15:30:52 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lisa238.