topic Being charged for equipment im using in Account & Billing

Being charged for equipment im using

Kelovstoke — Thu, 17 Oct 2024 12:03:03 GMT

I renewed my Sky Q contract essentially keeping everything I had before but ignored e-mails and packaging asking for the return of the Sky Q mini box as obviously I still needed this box to view. Now £52 is being charged for non return?

Re: Being charged for equipment im using

caesarome — Thu, 17 Oct 2024 12:04:57 GMT

@Kelovstoke

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Being charged for equipment im using

Mr+Flibbles+86 — Thu, 17 Oct 2024 12:12:41 GMT

Thanks for escalating this. We’ve sent an invite to @Kelovstoke to chat.