New services purchased, App not recognising Postcode

JasonReynolds — Wed, 16 Oct 2024 12:41:59 GMT

Whilst the products are only just purchased (essentially) the sales rep states that I would be able to log in straight away and access the SkyGo, he did state there was some issue with the postcode finding account.

I cannot access any of my account information, as the My Sky app accepts my email address and password, but then when it asks for my postcode to "find my account", I input my postcode and in the browser console I get post errors so not going through.

I had an account previous to resigning up, On my MySky app it allows me to login but displays the same with regards to the postcode, as the same with the website.

I have the SkyGo app which is logged in but when attempting to view a video it gives and error of 0-01

Re: New services purchased, App not recognising Postcode

Tom-W19 — Wed, 16 Oct 2024 13:46:24 GMT

Hi @JasonReynolds

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic New services purchased, App not recognising Postcode in Account & Billing

New services purchased, App not recognising Postcode

Re: New services purchased, App not recognising Postcode