topic Re: Credit on my account in Account & Billing

Credit on my account

ramseytullis — Wed, 16 Oct 2024 07:27:09 GMT

I have credit on my account after changing over to sky stream and it states that this would be paid back to me with my monthly bills but this has not happened i keep getting my monthly bill taken how do i get the credit amount that is due me

Re: Credit on my account

MarkGoldsmith — Wed, 16 Oct 2024 07:39:11 GMT

@ramseytullis This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

Re: Credit on my account

Addie15 — Wed, 16 Oct 2024 09:03:09 GMT

Hi there! Thank you for escalating this. We have sent an invite to @ramseytullis.