https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788136#M232553 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4217891">@Disgruntled67</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.</P> Tue, 15 Oct 2024 21:33:27 GMT caesarome 2024-10-15T21:33:27Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788074#M232539 Why can't I see my mobile bills and my piggybank on the My Sky app like I used to be able to do? Tue, 15 Oct 2024 20:11:27 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788074#M232539 Disgruntled67 2024-10-15T20:11:27Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788092#M232542 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4217891">@Disgruntled67</a>&nbsp;</P> <P>As customers we possibly could say why so what is happening when you try to access these and can you view your mobile account via this link:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/myaccount/mobile" target="_blank">https://www.sky.com/myaccount/mobile</A></P> Tue, 15 Oct 2024 20:37:42 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788092#M232542 caesarome 2024-10-15T20:37:42Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788107#M232546 <P>No I can't access my bill via that link either.</P> Tue, 15 Oct 2024 20:52:51 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788107#M232546 Disgruntled67 2024-10-15T20:52:51Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788109#M232547 <P>When you try that link what is it saying ?</P> Tue, 15 Oct 2024 20:55:33 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788109#M232547 caesarome 2024-10-15T20:55:33Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788115#M232548 <P>It just takes me to the same upgrade screen as I get when I try through the app.</P> Tue, 15 Oct 2024 21:02:54 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788115#M232548 Disgruntled67 2024-10-15T21:02:54Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788117#M232549 <P>Are you signed in with the correct ID/email address ?</P> Tue, 15 Oct 2024 21:08:03 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788117#M232549 caesarome 2024-10-15T21:08:03Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788119#M232550 <P>Yes I am because I can see my BB and talk bill.</P> Tue, 15 Oct 2024 21:11:03 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788119#M232550 Disgruntled67 2024-10-15T21:11:03Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788122#M232551 <P>If you use this link does it tell you that it is already linked:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account" target="_blank">https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account</A></P> Tue, 15 Oct 2024 21:17:29 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788122#M232551 caesarome 2024-10-15T21:17:29Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788130#M232552 It says the account is already linked. Tue, 15 Oct 2024 21:28:33 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788130#M232552 Disgruntled67 2024-10-15T21:28:33Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788136#M232553 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4217891">@Disgruntled67</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.</P> Tue, 15 Oct 2024 21:33:27 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788136#M232553 caesarome 2024-10-15T21:33:27Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788143#M232554 <P>Thank you. I was going to call them about it but I will wait for their message.</P> Tue, 15 Oct 2024 21:50:59 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788143#M232554 Disgruntled67 2024-10-15T21:50:59Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788254#M232573 <P>Thanks for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4217891">@Disgruntled67</a></SPAN> an invite to chat.</P> Wed, 16 Oct 2024 08:26:25 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788254#M232573 Greenfingers001 2024-10-16T08:26:25Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788466#M232595 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3104516">@Greenfingers001</a>&nbsp;. Thanks for getting in touch. Can you answer my query?</P> Wed, 16 Oct 2024 11:20:11 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788466#M232595 Disgruntled67 2024-10-16T11:20:11Z https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788470#M232596 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4217891">@Disgruntled67</a>&nbsp;</P> <P>You need to respond to the chat bubble as per my previous post.</P> Wed, 16 Oct 2024 11:21:30 GMT https://helpforum.sky.com/t5/Account-Billing/Why-can-t-I-see-my-mobile-bills-and-my-piggybank-on-the-My-Sky-app-like-I-used-to-be-able-to-do/m-p/4788470#M232596 caesarome 2024-10-16T11:21:30Z