topic Withdraw credits in Account & Billing

Withdraw credits

Chashaobao — Tue, 15 Oct 2024 16:13:24 GMT

How to withdraw Sky credits that are from cancelling my contract?

Re: Withdraw credits

Daniel0210 — Tue, 15 Oct 2024 16:14:02 GMT

@Chashaobao
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. If your payment method has been cancelled Sky will have to manually raise a cheque and post it to you so it’ll take a bit longer.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Withdraw credits

Chashaobao — Tue, 15 Oct 2024 16:15:52 GMT

Hi,

I wish to get it refunded within 3-5 working days and I canconfirm it’s currently showing as a credit on your Sky account.

Re: Withdraw credits

Daniel0210 — Tue, 15 Oct 2024 16:16:50 GMT

@Chashaobao
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Withdraw credits

Daniel0210 — Tue, 15 Oct 2024 16:23:48 GMT

@Chashaobao

Now escalated.

Re: Withdraw credits

Mr+Flibbles+86 — Tue, 15 Oct 2024 16:28:11 GMT

Thanks for escalating this. We’ve sent an invite to @Chashaobao to chat.