topic Re: Re-activate in Account & Billing

Re-activate

Abdullaziz — Tue, 15 Oct 2024 16:08:49 GMT

Hello, my service is blocked due to not paid , however I paid 2 weeks ago and cleared my outstanding Balance, but until now it's still blocked and no re-activeted

Re: Re-activate

MarkGoldsmith — Tue, 15 Oct 2024 16:11:22 GMT

@Abdullaziz wrote:
Hello, my service is blocked due to not paid , however I paid 2 weeks ago and cleared my outstanding Balance, but until now it's still blocked and no re-activeted

Have you reset-up your direct debit or continuous card payment details on your account, which is also a pre-requisite to having services re-instated?

Re: Re-activate

Daniel0210 — Tue, 15 Oct 2024 16:11:37 GMT

@Abdullaziz

How late were you in paying?

Re: Re-activate

Mark39 — Tue, 15 Oct 2024 16:11:54 GMT

If you were more than 2 weeks late paying your last bill, you'll have to settle the next one early. You also need to re-setup your monthly direct debit or card payment.