topic Re: subs increase after agreeing New contract in Account & Billing

subs increase after agreeing New contract

J-timmins — Mon, 14 Oct 2024 16:31:11 GMT

I negotiated a new contract agreed a figure. Got the confirmation email. Paid the agreed amount for two months and now Sky are increasing the amount. I rang up and the chap in India said I had been quoted the old prices and was" very sorry madam you will now pay the higher figure". This can't be right can it what's the point of spending ages on the phone to agree a new contract if they are just going to increase it anyway.?

Re: subs increase after agreeing New contract

caesarome — Mon, 14 Oct 2024 16:32:13 GMT

What do your future bills show ?

Re: subs increase after agreeing New contract

J-timmins — Mon, 14 Oct 2024 17:02:43 GMT

Future bills show increase from my agreed amount.

Re: subs increase after agreeing New contract

MarkGoldsmith — Mon, 14 Oct 2024 17:08:30 GMT

I'd suggest raising an official complaint if your bill doesn't match the agreed deal. Price rises will only happen when you are out of contract or as part of the annual price increase which happens usually around April time, neither of which sounds like they are applicable in your case.

https://www.sky.com/help/articles/how-to-make-a-complaint