topic Re: Why am I being charged in Account & Billing

Why am I being charged

t+ali — Mon, 14 Oct 2024 15:35:55 GMT

Hi I cancel my tv and broadband package since the 1st September so why do I have an outstanding amount?

Re: Why am I being charged

Mark39 — Mon, 14 Oct 2024 15:40:37 GMT

Is that when you gave notice to cancel?

Re: Why am I being charged

t+ali — Mon, 14 Oct 2024 15:43:58 GMT

Yes I informed you guys on the phone

Re: Why am I being charged

caesarome — Mon, 14 Oct 2024 15:50:44 GMT

Not "us guys" as we are customers like you as you can see on our posts.

If you gave notice to cancel on 1st September was it your TV that you cancelled because if so that wouldn't have happened until 1st October so up to that date you bills are created as usual so once your last bill has been paid and overpayment should appear as a credit that can then be refunded to you.