topic Re: Unable to Update my email address in Account & Billing

Unable to Update my email address

Rusboys — Mon, 14 Oct 2024 11:49:20 GMT

When I try and update my email address, I get the following message "Your email address cannot be updated. Please try again later.".

It appears from others on the forum that they have had ther same problem. Getting a link from Sky support to reset it appears the only solution?

Many Thanks

Rusboys

Re: Unable to Update my email address

Mark39 — Mon, 14 Oct 2024 12:23:31 GMT

You mean your contact email address for your Sky subscription?

Re: Unable to Update my email address

Rusboys — Mon, 14 Oct 2024 12:34:37 GMT

Yes, that is correct

Re: Unable to Update my email address

caesarome — Mon, 14 Oct 2024 12:36:33 GMT

@Rusboys

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Unable to Update my email address

Mark39 — Mon, 14 Oct 2024 12:36:33 GMT

Give Sky a call, and they should be able to update it for you.

Re: Unable to Update my email address

Mr+Flibbles+86 — Mon, 14 Oct 2024 12:39:05 GMT

Thanks for escalating this. We’ve sent an invite to @Rusboys to chat.