https://helpforum.sky.com/t5/Account-Billing/Account-Restrictions/m-p/4786541#M232356 <P>Hi,&nbsp;</P><P>I've been trying to complete a Sky Mobile purchase but keep receiving the same error message when I sign into my account - "<SPAN>Unfortunately we can't process your request online right now</SPAN></P><P><SPAN>Please try again later or alternatively view the status of your account."</SPAN></P><P>I currently have TV and Broadband and when I first set my account up it appeared I had 2 accounts which didn't make sense as I was a brand new customer. This caused issues when first using sky stream. I'd been told the accounts had been merged together but it looks like this is still causing issues.<BR />I've tried all channels and can't find the right number to call. Any help would be appreciated, thank you.&nbsp;</P> Mon, 14 Oct 2024 10:50:50 GMT nic112 2024-10-14T10:50:50Z https://helpforum.sky.com/t5/Account-Billing/Account-Restrictions/m-p/4786541#M232356 <P>Hi,&nbsp;</P><P>I've been trying to complete a Sky Mobile purchase but keep receiving the same error message when I sign into my account - "<SPAN>Unfortunately we can't process your request online right now</SPAN></P><P><SPAN>Please try again later or alternatively view the status of your account."</SPAN></P><P>I currently have TV and Broadband and when I first set my account up it appeared I had 2 accounts which didn't make sense as I was a brand new customer. This caused issues when first using sky stream. I'd been told the accounts had been merged together but it looks like this is still causing issues.<BR />I've tried all channels and can't find the right number to call. Any help would be appreciated, thank you.&nbsp;</P> Mon, 14 Oct 2024 10:50:50 GMT https://helpforum.sky.com/t5/Account-Billing/Account-Restrictions/m-p/4786541#M232356 nic112 2024-10-14T10:50:50Z https://helpforum.sky.com/t5/Account-Billing/Account-Restrictions/m-p/4786642#M232366 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4216178">@nic112</a>&nbsp;you can find a contact number via the 'need more help' link at the bottom of the page here:&nbsp;<A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> Mon, 14 Oct 2024 12:25:22 GMT https://helpforum.sky.com/t5/Account-Billing/Account-Restrictions/m-p/4786642#M232366 Mark39 2024-10-14T12:25:22Z