topic My account isn't working in Account & Billing https://helpforum.sky.com/t5/Account-Billing/My-account-isn-t-working/m-p/4786446#M232348 I purchased a sky glass tv as a new customer a couple of weeks ago. Since then I have never been able to access anything on my account (it says I'm not a customer) I've tried phoning up and was told that once my tv was delivered and set up then so would my account and app. However it's been a week since I took delivery and I'm still unable to access anything. I received an email today about a welcome gift however I cannot access that either. I'm not sure what else to do! Mon, 14 Oct 2024 09:20:17 GMT Tamara1997 2024-10-14T09:20:17Z My account isn't working https://helpforum.sky.com/t5/Account-Billing/My-account-isn-t-working/m-p/4786446#M232348 I purchased a sky glass tv as a new customer a couple of weeks ago. Since then I have never been able to access anything on my account (it says I'm not a customer) I've tried phoning up and was told that once my tv was delivered and set up then so would my account and app. However it's been a week since I took delivery and I'm still unable to access anything. I received an email today about a welcome gift however I cannot access that either. I'm not sure what else to do! Mon, 14 Oct 2024 09:20:17 GMT https://helpforum.sky.com/t5/Account-Billing/My-account-isn-t-working/m-p/4786446#M232348 Tamara1997 2024-10-14T09:20:17Z Re: My account isn't working https://helpforum.sky.com/t5/Account-Billing/My-account-isn-t-working/m-p/4786654#M232372 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4216043">@Tamara1997</a>&nbsp;<BR />Have you called and spoke to Sky since your TV was installed ?</P> Mon, 14 Oct 2024 12:34:27 GMT https://helpforum.sky.com/t5/Account-Billing/My-account-isn-t-working/m-p/4786654#M232372 caesarome 2024-10-14T12:34:27Z Re: My account isn't working https://helpforum.sky.com/t5/Account-Billing/My-account-isn-t-working/m-p/4810025#M234804 <P>I have yes but they can't help because o don't have a pass code set or something, but I'm not sure how to set one of those either!&nbsp;</P> Wed, 06 Nov 2024 10:24:23 GMT https://helpforum.sky.com/t5/Account-Billing/My-account-isn-t-working/m-p/4810025#M234804 Tamara1997 2024-11-06T10:24:23Z