topic Re: Credit Refund after leaving Sky in Account & Billing

Credit Refund after leaving Sky

Oshopeybaba — Sun, 13 Oct 2024 21:35:44 GMT

Hello, I have a credit showing on my May 2024 bill after cancelling my TV and broadband package. i m yet to get a refund and we are in Oct. pls help

Re: Credit Refund after leaving Sky

Daniel0210 — Mon, 14 Oct 2024 05:49:54 GMT

@Oshopeybaba
Your post has been escalated to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund after leaving Sky

Greenfingers001 — Mon, 14 Oct 2024 07:52:51 GMT

Thanks for escalating this. We’ve sent @Oshopeybaba an invite to chat.

Re: Credit Refund after leaving Sky

Addie15 — Wed, 16 Oct 2024 09:04:23 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.