In contact change

ShaunLive — Sat, 12 Oct 2024 14:42:05 GMT

Hi all hope some can help in December I ordered sky q and when the engineer came out to install there was a problem

We live in the granny flat and I have been with sky for over 20 years

And when my son moved in we had multi room boxes and after about 4 years he wanted sky q so he had his own account set up

And I stayed with sky +

So when the engineer came out he said can't have 2 sky q on same ip address and when I phoned sky up they said that you can't have 2 sky accounts at same address

So in April I cancelled sky and they said that I was still in contact from ordering skyq but I said it was not installed so how can I be in contact when it was not installed

They are saying that I was in contact but I did not get skyq and after phone call when they say a manager will call you back on 2 times and they don't but pass my details onto a debt collection then I get a call from them

What more can I do

Re: In contact change

Mark39 — Sat, 12 Oct 2024 14:46:36 GMT

What did you do after contacting Sky in April? There must have been further activity in the 6 months since then.

topic In contact change in Account & Billing

In contact change

Re: In contact change