topic Billing issues in Account & Billing

Billing issues

Daniella10 — Fri, 11 Oct 2024 15:38:05 GMT

my first bill is incorrect I've had nothing but problems setting sky up!
I originally signed up to the deal for £39 a month for sky stream and internet!
I then had to cancel the internet as advised by sky as I wasn't in the property in time!
I spoke to someone on the 11/9 and they reset the internet up for me but could t find the original deal so they discounted the internet to what it should be £19 and then I had the max hub at an extra £3 I then get an email on the 18/9 to to say the line can't be taken over on the date I choose so I had to speak to someone else to set this up! It's is going live today 11/10 but the bill shows it's £30! My internet should be £22 in total and the sky stream box £19 please can someone look into this all the notes are on the account! I haven't even activated my internet yet and already the bills are wrong and had nothing but issues

Re: Billing issues

GD1 — Fri, 11 Oct 2024 15:40:27 GMT

@Daniella10 You're not contacting Sky customer services by posting in the community, no one here can see your account or any notes

Re: Billing issues

caesarome — Fri, 11 Oct 2024 15:48:59 GMT

@Daniella10 wrote:

my first bill is incorrect

@Daniella10

What do your bills from your 3rd one show as you should be able to see these. The reason I ask as usually the first one covers a longer period than the usual 4 weeks so will always be more more that would you are expecting to pay. The same could apply to your second bill as well.