topic Re: Refund due on closed account in Account & Billing

Refund due on closed account

Elli300 — Fri, 11 Oct 2024 13:31:49 GMT

Hi,

How long does it take for refund credit from a closed account to be transferred back to you?

My service was cancelled on 18/09/24.

Thanks

Re: Refund due on closed account

Daniel0210 — Fri, 11 Oct 2024 13:32:58 GMT

@Elli300
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Refund due on closed account

Elli300 — Mon, 14 Oct 2024 08:04:27 GMT

Hi Mark,

yes please if you can get it raised with the messaging team.

the credit is still on my account. Service ended almost 4 weeks ago. Payment facility remains live.

many thanks

amanda

Re: Refund due on closed account

Elli300 — Mon, 14 Oct 2024 08:06:50 GMT

Apologies Daniel,

I have no idea where I dreamed up the name Mark. I must have been having a senior moment!

Re: Refund due on closed account

GD1 — Mon, 14 Oct 2024 08:07:42 GMT

@Elli300 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Refund due on closed account

Greenfingers001 — Mon, 14 Oct 2024 08:31:12 GMT

Thanks for escalating this. We’ve sent @Elli300 an invite to chat.