topic Website error in contract renewal in Account & Billing

Website error in contract renewal

Izotz — Fri, 11 Oct 2024 08:57:28 GMT

A few weeks ago I got a notification from Sky that my broadband contract is due for renewal. I clicked on the link, there was a button in the website in "Your Products" -> Sky Broadband -> View renewal options" which redirects to an error:
"Sorry, we're having technical difficulties

Unfortunately, we have not been able to proceed with your order. Please try again later."

In the mobile app I was getting the same error.

I have been checking for the last few weeks and I'm getting the same.

To be clear, I'd like to report this website error because I'd love to see my renewal options, rather than call customer support, but I can't see a way to report this error.

Re: Website error in contract renewal

caesarome — Fri, 11 Oct 2024 08:59:01 GMT

If you don't want to call other contact options are via social media as there are links to Skys sites at the bottom of this page.

Re: Website error in contract renewal

Izotz — Fri, 11 Oct 2024 10:33:00 GMT

How can I report an error in the website then? Or even opening any kind of ticket?

I did go through the "Contact Us" section but I didn't find any reference to this. I also tried with the chatbot but I never managed to get to contact an agent.

Re: Website error in contract renewal

Izotz — Fri, 11 Oct 2024 10:38:20 GMT

Sorry for posting again, but I couldn't find a way to edit my previous post.

Just to add that I'm not a big fan of using my social media to share my personal details. I'd rather do this through Sky's website. But I get what you say, I could go there and "talk" to a representative. However I doubt this can allow me to report the malfunction of the website.

Thank you very much for your prompt response.

Re: Website error in contract renewal

-Pops- — Fri, 11 Oct 2024 10:56:21 GMT

I've not been able to access any of my product details or product controls for at least 2 years and have only had access to my billing online since March. They didn't even contact me last year (and possibly the year before) to tell me I was out of contract. Since September 2023 I've spent between 15 and 20 hours on the phone to Sky with no result. The record for the longest call was 2 hours and 37 minutes with still the same false promises. I've put in a formal comlaint today but I'm not holding my breath and I wish you the best of luck with your problem.