topic Re: Change email adress in Account & Billing

Change email adress

Brookview+house — Mon, 30 Sep 2024 15:52:46 GMT

Every time I try to change the e-mail account held it says:

Your email address cannot be updated. Please try again later.

How do I solve this?

Re: Change email adress

caesarome — Mon, 30 Sep 2024 15:57:55 GMT

Is this your household/communication email address that you are trying to change ?

Re: Change email adress

Brookview+house — Mon, 30 Sep 2024 20:10:38 GMT

@caesarome YES

Re: Change email adress

caesarome — Mon, 30 Sep 2024 21:05:26 GMT

@Brookview+house

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Change email adress

Addie15 — Tue, 01 Oct 2024 08:15:03 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Brookview+house.

Re: Change email adress

Addie15 — Fri, 11 Oct 2024 07:40:48 GMT

Update-We are closing this session now after no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Change email adress

Brookview+house — Fri, 11 Oct 2024 11:55:40 GMT

Do not close it needs to remain open till I return from holiday (as already arranged)

Re: Change email adress

caesarome — Fri, 11 Oct 2024 12:04:08 GMT

When you return from holiday post back and we will alert Sky again for you,