topic Refund after leaving sky… in Account & Billing

Anyone know how long it takes it get a refund? After leaving sky

Carla1984 — Fri, 13 Sep 2024 06:44:24 GMT

So I left sky on 6th September and have quite a lot of credit left on my account. I have returned all the equipment but as I do not want to spend ages on the phone I was wondering if anyone else has had this happen? How long am I going to have to wait? Thanks

Re: Anyone know how long it takes it get a refund? After leaving sky

daveNOS — Fri, 13 Sep 2024 06:48:13 GMT

@Carla1984 Automatic refunds can take 6 weeks, the other options are to call or we can escalate to the community team here who can assist in getting it actioned quicker (3-5 working days), if you want the community team to contact you let us know and I'll escalate your post to them.

Re: Anyone know how long it takes it get a refund? After leaving sky

Carla1984 — Fri, 13 Sep 2024 09:32:59 GMT

If anyone can escalate it that would be great. Thanks for the information

Re: Anyone know how long it takes it get a refund? After leaving sky

Daniel0210 — Fri, 13 Sep 2024 09:37:28 GMT

@Carla1984
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Anyone know how long it takes it get a refund? After leaving sky

Addie15 — Fri, 13 Sep 2024 09:47:35 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Carla1984.

Refund after leaving sky…

Carla1984 — Fri, 11 Oct 2024 07:23:58 GMT

Hi,

I recently posted about waiting for a refund and thanks to everyone on here I did manage to get intouch with sky. I was told I had to wait for my final bill which has now past that date. Trying to find my post on how to contact them is like looking for a needle in a haystack!! Can someone please help I just want my refund. Thanks in advance

Re: Refund after leaving sky…

Daniel0210 — Fri, 11 Oct 2024 08:20:14 GMT

@Carla1984

Do you want your post re-escalating to Sky rather than calling?

Re: Anyone know how long it takes it get a refund? After leaving sky

Carla1984 — Fri, 11 Oct 2024 10:43:54 GMT

That would be great if that could happen

Re: Anyone know how long it takes it get a refund? After leaving sky

Daniel0210 — Fri, 11 Oct 2024 10:48:29 GMT

@Carla1984

I have re-escalated your post to the Messaging Team. The process is as before.

Re: Anyone know how long it takes it get a refund? After leaving sky

Carla1984 — Fri, 11 Oct 2024 12:01:02 GMT

Great thank you