topic Re: Credit refund in Account & Billing

Credit refund

Barney6 — Wed, 09 Oct 2024 08:06:01 GMT

I cancelled everything in August and sent al

my equipment back , I'm still waiting for my credit refund , sky still have my bank details so when would I get it back ?

Re: Credit refund

PandJ2020 — Wed, 09 Oct 2024 08:27:27 GMT

Is your account showing a credit?

Re: Credit refund

Barney6 — Wed, 09 Oct 2024 08:48:40 GMT

Yes it is

Re: Credit refund

caesarome — Wed, 09 Oct 2024 08:58:25 GMT

@Barney6

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Credit refund

Mr+Flibbles+86 — Wed, 09 Oct 2024 09:00:25 GMT

Thanks for escalating this. We’ve sent an invite to @Barney6 to chat.

Re: Credit refund

Barney6 — Thu, 10 Oct 2024 09:17:26 GMT

Hi I'm still waiting for my refund of £43 , I've paid the October bill even though I wasn't using the internet then , my payments usually go out on 9th and I still have my direct debit so I thought sky would have paid it into my account , I cancelled in August

Re: Credit refund

caesarome — Thu, 10 Oct 2024 09:23:56 GMT

@Barney6

What was you told on the chat you had with Sky via here yesterday ?

Re: Credit refund

Barney6 — Thu, 10 Oct 2024 09:25:13 GMT

I sent a message but didn't have one back

Re: Credit refund

caesarome — Thu, 10 Oct 2024 09:27:46 GMT

I have alerted them to your latest post here.

Re: Credit refund

Barney6 — Thu, 10 Oct 2024 09:35:18 GMT

Thanks. They have now been intouch . Thanks for your help