topic credit refund when no longer with Sky in Account & Billing

credit refund when no longer with Sky

SWx2024 — Wed, 09 Oct 2024 14:26:06 GMT

Good afternoon, I am no longer a sky cutsomer as of earlier this year but was a very happy customer for many years until they put the prices up. Today i have received an email to say that i overpaid for a package and am due a credit. Sky no longer have my bank details but are going to send me a Pin number to access their 'payitrefund' to claim it back. I no longer have my account number or a login to access an account so how do i claim my erfund back. Is this legimate or a scam. Would appreciate any help with this.

Re: credit refund when no longer with Sky

MarkGoldsmith — Wed, 09 Oct 2024 14:31:16 GMT

@SWx2024 wrote:
Good afternoon, I am no longer a sky cutsomer as of earlier this year but was a very happy customer for many years until they put the prices up. Today i have received an email to say that i overpaid for a package and am due a credit. Sky no longer have my bank details but are going to send me a Pin number to access their 'payitrefund' to claim it back. I no longer have my account number or a login to access an account so how do i claim my erfund back. Is this legimate or a scam. Would appreciate any help with this.

Its legitimate

Re: credit refund when no longer with Sky

SKY1992bf — Wed, 09 Oct 2024 14:34:23 GMT

@SWx2024 It's 100% legitimate you will receive full instructions with the pin

Re: credit refund when no longer with Sky

Barstow0161 — Thu, 10 Oct 2024 08:07:49 GMT

Hi, I received this email also yesterday but no follow up email or pin as yet.

Re: credit refund when no longer with Sky

Barstow0161 — Fri, 11 Oct 2024 07:34:22 GMT

Do we know when the other email with the details for payit will come through as the first one said shortly.

Re: credit refund when no longer with Sky

caesarome — Fri, 11 Oct 2024 12:28:12 GMT

Once you have received the first email you should then receive a SMS with the pin in it but only if Sky knows what your mobile number is, if they don't you will need to get in touch with them via the options at the bottom of this link:

https://www.sky.com/help/articles/payit-by-natwest

Re: credit refund when no longer with Sky

Barstow0161 — Fri, 11 Oct 2024 13:05:31 GMT

Thank you for your reply. I'm sorted now thank you ☺️