topic Bill in Account & Billing

Bill

Tanya47 — Wed, 09 Oct 2024 13:09:14 GMT

I've been to sort out a new contract as mine was due to expire 14th October anyway I've manged to sort broadband but they've charged me £39.99 instead if £16.50?? My contract isn't even up yet so why have I been billed for full rate??? Think I may look elsewhere can't be paying this

Re: Bill

PandJ2020 — Wed, 09 Oct 2024 15:01:15 GMT

@Tanya47 wrote:
I've been to sort out a new contract as mine was due to expire 14th October anyway I've manged to sort broadband but they've charged me £39.99 instead if £16.50?? My contract isn't even up yet so why have I been billed for full rate??? Think I may look elsewhere can't be paying this

Billing is monthly in advance. You contract doesn't expire - the discounts do.

You've probably left it a little too late to agree a new deal before being billed. The following bill will probably generate the credit back to the correct rate. What do future bills look like?

Re: Bill

Tanya47 — Wed, 09 Oct 2024 16:02:58 GMT

I rang to sort out a new deal a couple times I was told they couldn't give me a deal at that time and to ring bk 14th October I rang yesterday and the guy is ringing me bk re new del for TV he sorted out a good deal for broadband.I tried to sort it in plenty of time