topic Returned equipment in Account & Billing

Returned equipment

Robbie75 — Tue, 08 Oct 2024 16:55:54 GMT

I received an email saying I was going to be charged €62 as I didn't return the sky broadband hub but the packaging would only allow me to return my steaming tv box and remote, no room for broadband hub, can they charge me?

Re: Returned equipment

GD1 — Tue, 08 Oct 2024 17:02:36 GMT

@Robbie75 Yes if the item was also meant to have been returned as you could have asked for additional packaging or used your own. https://www.sky.com/help/home/broadband/sky-broadband-equipment/return-or-recycle-equipment/articles/return-tv-broadband

Re: Returned equipment

caesarome — Tue, 08 Oct 2024 17:05:32 GMT

@Robbie75

The chances are you will be charged however it can be refunded once you do send it back and that any proof of posting you get clearly shows that you have done this.