topic Re: Ending sky in Account & Billing

Ending sky

ehorbs79 — Tue, 08 Oct 2024 11:36:16 GMT

My sky package ended on the 26th sept but I am being billed for October nov etc , ee took over and ended my package.
my contact with sky ended in June so I'm not in contract

Re: Ending sky

TimmyBGood — Tue, 08 Oct 2024 11:56:07 GMT

@ehorbs79

Switching to EE for broadband should automatically ceases Sky Broadband billing, but taking EE TV wouldn't cancel Sky Television in the same way: that requires user intervention because the one-touch-switch system only covers internet connection.

Re: Ending sky

GD1 — Tue, 08 Oct 2024 11:49:29 GMT

@ehorbs79 What services did EE take over? They can only take over a broadband service not your TV service, you would need to cancel the TV side with Sky.

In addition Sky bill you in advance and the end date may be within the next billing date. Any overpayment would be refunded.