topic Sky Returned Equipment in Account & Billing

Sky Returned Equipment

DieselASFC — Tue, 08 Oct 2024 09:49:05 GMT

Hi.

I've recieved a letter from a debt collection ageny for £167. It looks like it's to do with not returning sky equipment. The problem is, I did, but it's going back at least 3 years, so proof of postage is long gone, and this is the first correspondance I've had about it. I've tried phoning Sky, but the automated system is absolutely horrendous and I can't seem to get through to the right people. Any help would be appreciated.

Re: Sky Returned Equipment

Daniel0210 — Tue, 08 Oct 2024 09:52:05 GMT

@DieselASFC

Unfortunately if you get through to Sky, now that the debt has been passed to a debt collection company, all Sky would be able to do is confirm the debt collectors details and the amount owed. It seems strange that Sky haven't contacted you previously about this.

Re: Sky Returned Equipment

DieselASFC — Tue, 08 Oct 2024 09:55:14 GMT

Yeah, it does. I don't even know how long ago we had Sky, but we were with them 20 years or so, then we moved and the service was worse than useless at new address. We've been with both BT and Virgin since, so it's at least 3 years ago and we're just receiving letters from a debt collection agency now.

Re: Sky Returned Equipment

DieselASFC — Tue, 08 Oct 2024 10:22:36 GMT

Update:

I've spoken to the debt collection agency and it's not for non-return of equipment, it's for leaving before the contract was up. However, in my Sky account I have a message from sky:

Thank you for getting in touch recently about your Sky subscription. Although the terms and conditions of your agreement require a minimum subscription period, due to your present situation we're prepared to cancel your subscription account.

This was because the internet and TV were dropping constantly and intermittently, we'd had techs out 2 or 3 times checking everything, but they belived it was the old telephone lines not being capable.