topic Re: Reminder for returned equipment in Account & Billing

Reminder for returned equipment

FENor — Sun, 06 Oct 2024 12:23:16 GMT

I returned router, booster and puck on 20/9. I received automatic emails saying equipment was on its way.

I received a reminder today saying booster was not returned. I have a picture of what went into the box as well as the tracking number

I have also been charged £53.08 on 16/9 despite the fact that I cancelled service on 16/8.

grateful for help with both these matters.

Re: Reminder for returned equipment

caesarome — Sun, 06 Oct 2024 12:26:42 GMT

@FENor

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Reminder for returned equipment

Tom-W19 — Sun, 06 Oct 2024 12:33:29 GMT

Thanks for escalating. We've sent an invite to @FENor.

Re: Reminder for returned equipment

FENor — Tue, 08 Oct 2024 07:17:39 GMT

Thank you both these issues have been resolved.
seemingly the booster is 'in transit' which means it's with Sky but has not yet been processed and reminder emails are still sent. Maybe this is something Sky should review.
My refund is in process