topic Re: Need a Refund in Account & Billing

Need a Refund

Jmb86 — Mon, 07 Oct 2024 23:29:19 GMT

Hey all,

I missed a payment and made the mistake of making a manual payment (I know Foolish).

Sky obviously took the full amount again a few days later, it's now showing up as credit.

Money is really tight right now and I can't afford to leave it as credit. Can I get it back? If so how long will it take?
Thank you.

Re: Need a Refund

Daniel0210 — Tue, 08 Oct 2024 04:16:02 GMT

@Jmb86
Your post has been escalated to Sky and their Messaging Team should contact you later today. They can hopefully arrange a refund within 3-5 working days.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Need a Refund

Mr+Flibbles+86 — Tue, 08 Oct 2024 07:09:59 GMT

Thanks for escalating this. We’ve sent an invite to @Jmb86 to chat.

Re: Need a Refund

Jmb86 — Tue, 08 Oct 2024 08:57:49 GMT

Thank you so much @Daniel0210 @for your help, and @Mr+Flibbles+86 for sorting this issue out for me.