topic Re: Contracts in Account & Billing

Contracts

Sophiegregson22 — Mon, 07 Oct 2024 18:41:09 GMT

Wondering if someone could help someone rang offering discount to my moblie tv and broadband they also offered me a phone on contract which I passed I didn't give any details at all but I starting to think it's a scam when I track order nothing comes up I've had 3 email but says SkY. Worried but how they got my information too has I didn't give them any

Re: Contracts

caesarome — Mon, 07 Oct 2024 18:46:04 GMT

It is difficult for us here to say for sure based on what you have said but if you are sure you gave them no details whatsoever so no details about your Sky account or you address then you shouldn't have any issues.

Regarding these emails what do they say ?

Re: Contracts

Sophiegregson22 — Mon, 07 Oct 2024 18:53:51 GMT

With the changes to the discount and with my order number for phone but I've gone on my sky it says I have no orders and the number

Re: Contracts

caesarome — Mon, 07 Oct 2024 19:02:25 GMT

When they called you did they ask for your telephone password as they should have done, if not the chances are it wasn't from Sky so if you want to check then give them a call:

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Contracts

Sophiegregson22 — Mon, 07 Oct 2024 19:04:03 GMT

They asked for a password but also asked me to reset it has they said it was wrong they sent me a link to reset it

Re: Contracts

caesarome — Mon, 07 Oct 2024 19:12:06 GMT

Telephone passwords can't be reset by email so I do advise you to call Sky about this and also change your password for you online account via this link:

https://skyid.sky.com/resetpassword/