topic Re: Account name in Account & Billing

Account name

Claire1945 — Mon, 07 Oct 2024 11:12:37 GMT

My ex husband is the named account holder, he doesn't live in my house, I pay the bill.. my bank account details , phone number and email address are on the Sky account. It is NOT an option to contact him. I was advised by Reece in the cancellation department to simply stop paying my bill / delete direct debit as a way to cancel my account. Please can this be confirmed as the only way I can do this!.

I did want to talk about upgrading to fiber but feel now that it's potentially fraudulent if the account is in somebody else's name. I don't want letters coming to my house for him and potentially it being handed to debt collectors if I just cancel my dd. Please help, but I will repeat that IT IS NOT POSSIBLE TO CONTACT HIM!!

Re: Account name

GD1 — Mon, 07 Oct 2024 11:34:59 GMT

@Claire1945 As the account isn't under your name Sky won't speak to you, Sky won't transfer the account to your name, any letters received for your ex should be returned, to sender as that is all you can do right now.

Re: Account name

Daniel0210 — Mon, 07 Oct 2024 11:33:07 GMT

@Claire1945

If you cancel the payment method Sky will restrict the services and chase your ex for payment. Based on them thinking he's at the account address it will no doubt result in letters and possibly debt collectors writing to your address.

It would help you if you can inform your ex of your intention perhaps through a mutual friend.

Re: Account name

PandJ2020 — Mon, 07 Oct 2024 11:33:35 GMT

@Claire1945 wrote:
... to simply stop paying my bill / delete direct debit as a way to cancel my account.

As noted, it's not your account (even if you are paying). Stopping paying will cause the services to be initially restricted and ultimately it will head to debt recovery/collection. But as it's not your account you are not liable at all. However, it may impact your ability to get replacement services at the address.

Re: Account name

Claire1945 — Mon, 07 Oct 2024 12:14:51 GMT

Think I'll just have to pretend to be him then.. luckily it's a name could be for male or female ... every other detail on the account is mine 🤷‍♀️

Re: Account name

PandJ2020 — Mon, 07 Oct 2024 12:51:39 GMT

No one here will recommend that course of action. (For obvious reasons)

Re: Account name

Mark39 — Mon, 07 Oct 2024 12:57:43 GMT

In case it's not obvious - it's fraud.

Re: Account name

Claire1945 — Mon, 07 Oct 2024 13:56:57 GMT

Well what an impossible situation I'm in then

Re: Account name

Daniel0210 — Mon, 07 Oct 2024 14:00:36 GMT

@Claire1945

Is there a problem getting a message to your ex through a mutual friend or family member that you intend stopping payments?

Re: Account name

Claire1945 — Mon, 07 Oct 2024 14:11:13 GMT

Yep zero chance, nobody is in touch or certainly wants to be.. it's not an option . Plus the email , 📧 hone number etc etc is all mine

Re: Account name

PandJ2020 — Mon, 07 Oct 2024 14:34:35 GMT

@Claire1945 wrote:
Plus the email , 📧 hone number etc etc is all mine

Not if you're not the account holder...

If you want to maintain the service then you'll have to keep paying the account until you manage contact.

Re: Account name

Claire1945 — Mon, 07 Oct 2024 14:39:56 GMT

I repeat... contact will NEVER be an option.

Re: Account name

Daniel0210 — Mon, 07 Oct 2024 15:28:40 GMT

@Claire1945

Then you have the option of cancelling the payment method as suggested by Sky or waiting for your ex to cancel the subscription but you won't be able to change the subscription as you're not the account holder.

Edit: A problem will arise when your ex's discounted deals end. Unless he then renews (why would he) you will end up paying the full undiscounted standard charges.

Re: Account name

oj01 — Mon, 07 Oct 2024 16:24:16 GMT

The account holder no longer lives at the address that the service is provided to and presumably couldn't care less about it. The person who does live at the address wants an account in their own name. Surely Sky have a mechanism for achieving this?

If they don't, I'd go down the route you suggested of cancelling it on his behalf @Claire1945

Re: Account name

Janey2027 — Sat, 21 Dec 2024 21:30:55 GMT

@Claire1945 Did that work? I'm in the same position as you and going around in circles with sky.

Re: Account name

Claire1945 — Sat, 21 Dec 2024 22:32:23 GMT

None of it worked unfortunately, it's a total nightmare and Sky are so not understanding, even with me offering to send proof of our divorce to them!. Additionally an engineer came to the house as was having issues with broadband.. she set about trying to get me all sorts of temporary free upgrades and discounts for this and that... she put me back in contract without telling me,.. just said she'd managed to reduce my monthly payments, so I'm stuck with this for another two years!.

Re: Account name

Janey2027 — Sun, 22 Dec 2024 00:24:48 GMT

Oh for crying out loud, what a joke! It's so frustrating. I'm in the same position where it's impossible to ask my ex-husband to contact sky, so I seem to be locked in for the rest of my life! If anyone has any bright ideas, very much welcomed. I'm not keen just to stop the direct debit as inevitably that's going to impact on my credit rating- and that's all that sky can suggest 🙄

Re: Account name

Daniel0210 — Sun, 22 Dec 2024 04:26:46 GMT

@Janey2027 wrote:

I'm not keen just to stop the direct debit as inevitably that's going to impact on my credit rating

@Janey2027

That shouldn't be the case. Sky will chase the account holder not the person who has been paying the bill.

Re: Account name

Claire1945 — Mon, 23 Dec 2024 11:05:54 GMT

Yes exactly that, and same for me!. You can cancel your Sky subscription via 'chat' so if you know all the security info etc

(removed)

It's honestly ridiculous... you can change ANY other detail except the first name on the account 🤬

Moderator note: Removed advice that would break law.

Re: Account name

Claire1945 — Sun, 22 Dec 2024 08:01:43 GMT

Yes, but it's linked to your address.. I didn't want that, having a string of letters coming and having debt collectors arriving at the door etc. Also I suppose it would only be fair to ask ex partner to ring and sort it, giving them chance before potentially getting them in trouble?, but this contact is not one I would want to make for me personally 🤷‍♀️