topic Re: Not able to pay mobile bill in Account & Billing

Not able to pay mobile bill

toni43 — Sun, 06 Oct 2024 11:37:47 GMT

I can't pay my mobile bill due to change in income but I want to find out when they restrict or close my mobile service will it also affect my television service which I am able to pay

Re: Not able to pay mobile bill

Daniel0210 — Sun, 06 Oct 2024 11:43:54 GMT

@toni43
This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Not able to pay mobile bill

caesarome — Sun, 06 Oct 2024 12:07:51 GMT

@toni43 wrote:

will it also affect my television service which I am able to pay

Billing for mobile and TV are seperate so as long as your TV bill is paid then you shouldn't have any issues with this.

Re: Not able to pay mobile bill

toni43 — Mon, 07 Oct 2024 11:35:42 GMT

I have a mobile phone that I'm still paying for will they block it if I can't pay.

Re: Not able to pay mobile bill

Daniel0210 — Mon, 07 Oct 2024 11:37:43 GMT

@toni43

Yes. And if missed payments exceed 56 days Sky can close your account and any money outstanding will be due in one payment.