topic Re: Giving 31 days notice in Account & Billing

Giving 31 days notice

katiesmum — Sun, 06 Oct 2024 14:39:54 GMT

Hi, please can anyone advise? If I give Sky my 31 days notice (I am currently out of contract for my TV and BB) can I move to an alternative provider within the 31 days (before the notice expires) without it causing me any problems or extra charges or do I have to wait until the 31 days are finished before I can move?

Thank you x

Re: Giving 31 days notice

Daniel0210 — Sun, 06 Oct 2024 14:41:25 GMT

@katiesmum

The notice period for Sky Broadband is 14 days. TV is 31 days.

Re: Giving 31 days notice

katiesmum — Sun, 06 Oct 2024 14:50:17 GMT

Hi, thank you so much for your reply, I hadn`t realised about the Broadband being less, now I feel even more confused.

Please might anyone know if I was on my 31 days notice for the TV but moved to another provider after 14 days would it cause any problems with my Sky account or do I have to wait until the 31 days are up before I can consider moving? thank you

Re: Giving 31 days notice

Mark39 — Sun, 06 Oct 2024 15:01:34 GMT

You can sign up with another TV provider whenever you wish. It won't affect your Sky TV subscription which will continue until expiry of the 31 days notice. It's conceivable, therefore, if you sign up to a new provider during your 31 days notice with Sky, that you might up paying both your new provider until your Sky service expires.

Re: Giving 31 days notice

katiesmum — Sun, 06 Oct 2024 15:09:33 GMT

Thank you very much, that is what I thought but wasn`t sure if I was able to do this. So once I give my notice to Sky it is up to me whether I use it or not for the 31 days? I appreciate I would have to pay for both,

Re: Giving 31 days notice

caesarome — Sun, 06 Oct 2024 15:11:54 GMT

@katiesmum wrote:

So once I give my notice to Sky it is up to me whether I use it or not for the 31 days?

Once you give the 31 days notice in 31 days time your TV service from Sky will be turned off and cancelled. If you change your mind before the 31 days is up them call Sky to stop the cancellation. You can do whatever you want with another provider during this time as it has no impact on Sky.

Re: Giving 31 days notice

katiesmum — Sun, 06 Oct 2024 15:36:13 GMT

Thank you, that is great to know that I can give notice and then move to another provider anytime within the 31 days. As advised to me earlier BB is 14 days and TV is 31 days, can I just tell Sky I want them both to end on the same day which would be 31 days?

Re: Giving 31 days notice

caesarome — Sun, 06 Oct 2024 16:07:51 GMT

@katiesmum wrote:

can I just tell Sky I want them both to end on the same day which would be 31 days?

You will have to see what Sky says, if not you will have to call back to give the 14 days notice for the broadband.

Re: Giving 31 days notice

katiesmum — Sun, 06 Oct 2024 16:09:16 GMT

Thank you so much for replying, really appreciate the information.

Re: Giving 31 days notice

katiesmum — Tue, 08 Oct 2024 14:34:10 GMT

Thank you everyone for taking the time to reply, I had a Virgin Media person knock on the door out of the blue (beware big brother is watching you!) he went through everything with me and I have signed up with them. Sky were not interested in keeping me as a customer on chat or on the phone so I am now leaving.

Re: Giving 31 days notice

PandJ2020 — Tue, 08 Oct 2024 14:36:27 GMT

@katiesmum wrote:
Thank you everyone for taking the time to reply, I had a Virgin Media person knock on the door out of the blue (beware big brother is watching you!) he went through everything with me and I have signed up with them. Sky were not interested in keeping me as a customer on chat or on the phone so I am now leaving.

Just remember you've got new customer offers from VM. Once your current term expires you'll find the prices aren't so keen.

Re: Giving 31 days notice

katiesmum — Tue, 08 Oct 2024 14:51:34 GMT

I appreciate that, but at least I don`t have to worry for the next 18 months and have saved £315.

Re: Giving 31 days notice

Roger17 — Tue, 08 Oct 2024 17:14:19 GMT

@katiesmum Then if Virgin hike the price you can move back to sky and get a new customer deal and keep repeating the cycle every time you contract is up. If you want a package deal its the only way to do it, just play them at thier own game.

Re: Giving 31 days notice

katiesmum — Tue, 08 Oct 2024 17:17:57 GMT

Thank you, thats what I thought earlier