topic Re: Can't login with invalid postal code in Account & Billing

Can't login with invalid postal code

sambeckyUK — Sun, 06 Oct 2024 12:55:13 GMT

Just oreder the boardband services this morning.

After completed the login vertification (like email & password), system requested to enter my postal code.

After input, it shows "Invalid postcode", what can I do??

Tom-W19 — Sun, 06 Oct 2024 13:58:56 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Tom-W19 — Wed, 09 Oct 2024 07:50:24 GMT

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

sambeckyUK — Wed, 09 Oct 2024 08:51:31 GMT

Hi,

The first sales lady input with wrong postal code & made it fail to search.

After another smart sales help me to fix, everything was solved now.

Wiz2 — Wed, 17 Sep 2025 13:40:09 GMT

I am getting same error now. How do I go forward with the process?

caesarome — Wed, 17 Sep 2025 14:59:53 GMT

Try putting your phone's web browser into desktop mode then putting the postcode in