topic Re: Sky equipment in Account & Billing

Sky equipment

Julie160 — Sat, 05 Oct 2024 12:28:36 GMT

I dropped my package to landline and internet only I have returned the sky equipment and I am being charged for not returning it .

Re: Sky equipment

caesarome — Sat, 05 Oct 2024 12:29:19 GMT

@Julie160

Do you still have the proof of posting ?

Re: Sky equipment

Daniel0210 — Sat, 05 Oct 2024 12:29:43 GMT

@Julie160
Have you kept your proof of posting?

It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.

Re: Sky equipment

Julie160 — Sat, 05 Oct 2024 12:30:50 GMT

No it was awhile ago

Re: Sky equipment

caesarome — Sat, 05 Oct 2024 12:33:49 GMT

@Julie160

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Sky equipment

Addie15 — Sat, 05 Oct 2024 13:20:51 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Julie160.

Re: Sky equipment

Addie15 — Mon, 07 Oct 2024 13:35:43 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.