topic Re: Bill in Account & Billing

Bill

Nicole59 — Sat, 05 Oct 2024 11:50:24 GMT

I paid my bill via the app which says I don't have an active direct debit- sky have tried to take my bill from my bank but I've already paid it and have a message saying I'll be cut off in 10 days. Unfortunately my acc is in my dads name but all my details so they won't speak to me on the phone. I used to be able to live chat to an agent but unable to find the option now

Re: Bill

caesarome — Sat, 05 Oct 2024 12:04:17 GMT

@Nicole59 wrote:

I paid my bill via the app which says I don't have an active direct debit- sky have tried to take my bill from my bank but I've already paid it

If you haven't got a direct debit setup then they wouldn't be able to take it from your bank which as you have said they have tried to do so are you sure there is no direct debit setup on this account because from what you have said there does appear to be. If this direct debit did fail then Sky will try again in 10 days time so if this is the case you did not need to pay it manually yourself.

Only your Dad as the account holder can phone and speak to Sky about this.

Re: Bill

Mark39 — Sat, 05 Oct 2024 12:34:49 GMT

@Nicole59 if Sky have said they'll retry in 10 days, you must have a direct debit in place.

Your manual payment will show as a credit against your next bill, so if, when Sky re-try the direct debit, there are insufficient funds to pay it, it will be a missed payment and your services will be restricted.