topic Re: Still taking money in Account & Billing

Still taking money

Steve1212 — Sat, 05 Oct 2024 11:17:19 GMT

My skytv and broadband account was closed on July 4th and money is still beind taken from my bank account. i have tried getting though by phone but after several phone conversations i have got nowhere,

My Sky account was closed and I still have an active mobile account which is not linked to this. I have sent back the equipment by registered post so should not be charged. I also cannot access Skytv. Money has come out of my account on 19th July 20th August and 19th Sept all various amounts.

can anyone help with why this is happening

thanks.

Re: Still taking money

SKY1992bf — Sat, 05 Oct 2024 11:20:07 GMT

@Steve1212 How did you cancel? Did you get email confirmation?

if you switched broadband provider who did you switch to

Re: Still taking money

Daniel0210 — Sat, 05 Oct 2024 11:20:45 GMT

@Steve1212

How did you cancel your TV and Broadband/Talk subscriptions? Did you receive emails from Sky acknowledging the cancellations?