topic Re: Cancellation credits in Account & Billing

Cancellation credits

Steve0022 — Fri, 04 Oct 2024 10:08:36 GMT

I paid my final bill in September however my sky app was showing a future bill which is now current bill showing a credit. It's also saying credit goes towards next bill but there isn't one

Are refunds automatic I was paying by DD 17th each month

Re: Cancellation credits

Daniel0210 — Fri, 04 Oct 2024 10:13:21 GMT

@Steve0022
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Cancellation credits

Steve0022 — Fri, 04 Oct 2024 10:18:52 GMT

Yes my account is in credit and I would like it refunded in 3-5 days

Re: Cancellation credits

Daniel0210 — Fri, 04 Oct 2024 10:20:01 GMT

@Steve0022
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Cancellation credits

Mr+Flibbles+86 — Fri, 04 Oct 2024 10:21:00 GMT

Thanks for escalating this. We’ve sent an invite to @Steve0022 to chat.