topic Re: How do I remove account restrictions in Account & Billing

How do I remove account restrictions

Jill29 — Thu, 03 Oct 2024 22:19:29 GMT

I need to top up my mobile, I'm away from home however it says my account is restricted as I have no products and I do! Can't get in to top up I'm stuck

Re: How do I remove account restrictions

Mark39 — Fri, 04 Oct 2024 07:55:44 GMT

That suggests you may be signing in to the wrong Sky ID. Check that you're using the same email address or name and password that you used when you purchased your mobile.

Re: How do I remove account restrictions

Mr+Flibbles+86 — Fri, 04 Oct 2024 08:04:11 GMT

Hi there @Jill29 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: How do I remove account restrictions

Tom-W19 — Sun, 06 Oct 2024 08:07:26 GMT

Hi @Jill29

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.