topic Re: Bill after cancellation in Account & Billing

Bill after cancellation

Shellybooloki — Thu, 03 Oct 2024 18:46:24 GMT

Hello so I was previously advised on this group that you are still billed after you ended contract and you have to pay it then you're refunded after 6 weeks.. anyway I paid the bill on 28th of September. I'm just curious how long does it take to show the payment made as credit so I can get a refund? Thanks

Re: Bill after cancellation

caesarome — Thu, 03 Oct 2024 18:49:31 GMT

@Shellybooloki

If the bill was paid on 28th September do you now see a credit on what will have been your next bill because if you do it is this that can be refunded, help of which can be arranged for you via here.

So do you see this credit ?

Re: Bill after cancellation

Shellybooloki — Thu, 03 Oct 2024 18:53:47 GMT

@caesarome is this it for October?

Re: Bill after cancellation

caesarome — Thu, 03 Oct 2024 18:58:57 GMT

That is the one so what dates does that bill cover as I can't see it in the image.

Re: Bill after cancellation

Shellybooloki — Thu, 03 Oct 2024 19:03:42 GMT

@caesarome it says 28th October

Re: Bill after cancellation

caesarome — Thu, 03 Oct 2024 19:08:35 GMT

@Shellybooloki

To see if they can help with this (as it might be you will have to wait until nearer 28th October) I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Bill after cancellation

Shellybooloki — Thu, 03 Oct 2024 19:15:20 GMT

Okay fab when will the link appear? Thanks @caesarome

Re: Bill after cancellation

caesarome — Thu, 03 Oct 2024 19:25:29 GMT

The chat bubble could be send by the messaging team anytime from about 8am onwards so you just need to start typing in it from 48 hours so even if you are not on here when they send it to you then you do have 2 days to start the chat by typing in it.

Re: Bill after cancellation

Shellybooloki — Thu, 03 Oct 2024 19:57:51 GMT

Thank you for your help @caesarome

Re: Bill after cancellation

Mr+Flibbles+86 — Fri, 04 Oct 2024 08:01:45 GMT

Thanks for escalating this. We’ve sent an invite to @Shellybooloki to chat.